Terms of sales

For the clarity of these general conditions of sale, it seems useful to define explicitly the following terms:
– The term “Site” designates the site of “Box évidence” accessible to the following addresses: box-evidence.co.uk
– The term “Customer” means the legal or physical person ordering products on the Site.
– The term “Products” means any product, which is the subject of the Customer’s order, offered for sale on the Site in accordance with these general conditions of sale.
– The term “Order form” refers to the summary document on the order page of the Site in which the Customer has indicated the description of his order and has communicated his complete contact details.

It is specified that these general conditions of sale govern any transaction made on the Site between the company publishing the Site and its Customer, both parties accepting them without reservation. These general terms and conditions of sale will prevail over any other conditions contained in any document, unless prior, express and written derogation. As the general conditions of sale may be modified, the Customer is invited to consult them regularly and to print them.

Company contact

The box-evidence.co.uk website is published by the limited liability company BIWA with a capital of 40,000.00 euros, whose registered office is at 6 rue de l’Isère – Bonconseil – 73210 Bellentre -France registered with the Trade and Companies Register De Chambéry under the number 532 058 237. The VAT number is FR505 320 582 370 0019.
To contact BIWA SARL or Box evidence, you can send an e-mail to the following address: [email protected]

Services provided by the company

The company offers on its website box-evidence.co.uk different services around beauty and food products. This service provides for the monthly distribution to its customers of a box containing cosmetic and food products, in order to allow the manufacturers of these products to promote their products and customers to discover and test new cosmetics, assimilated products and Food products.

The site operated by the Company is in principle accessible 24 / 24h, 7 days a week, except for interruption, programmed or not, for maintenance purposes or in case of force majeure. Being de facto subjected to an obligation of means, the Company can not be held responsible for any damage, whatever the nature, resulting from an unavailability of the site. In the event of problems, the Company undertakes to make every effort to restore access to the site as soon as possible. The interruption of this access can not give rise to compensation.

The box evidence is delivered around the world at home or in relay point.

It is expressly agreed that BIWA SARL reserves the right to suspend the box sending service for one month. In this case, the Customer will not be debited the amount of the box.

When ordering, the Customer will be asked to fill in a questionnaire. The Customer shall ensure that the information provided to BIWA is accurate and correct. The latter can not be held responsible for the consequences of any errors of seizure.

The contract between the Customer and BIWA SARL will be concluded only at the time of the reception by the Client of an email of confirmation of payment by BIWA SARL.


Fixed-term subscription, with payment in 1 time

By subscribing to an offer of this type, the Customer subscribes to the monthly delivery service of a box for a defined duration at the time of the order. It makes the payment at once, with the order, for the whole of the service offered for the duration indicated. The Customer will not be able to unsubscribe from this offer before the end of the period defined at the time of the order, except for the reasons stated in the article “unsubscribing” of the present terms of sales.

Monthly subscription, with monthly charge

By subscribing to this offer, the Customer subscribes to the monthly delivery service of a box until one of the parties decides to terminate this subscription. The Customer acknowledges that his subscription to this offer commits him to a mandatory monthly payment.
Therefore, unless the Customer cancels the subscription under the conditions described in the article “unsubscription”, the Customer will be charged the sum specified on his initial order, automatically on the 1st of each month. The Customer is free to terminate his subscription at any time under the conditions stipulated in the article “unsubscribing” of the present General Conditions.
By validating his order, and after having verified the content of the order and, if necessary, having modified it, the Customer declares to accept fully and without reserve the whole of the present General Conditions.
After confirming the contents of his order, the Customer will validate it definitively by the payment. The order will not be definitive until the payment of the corresponding price.

How subscriptions work

BIWA SARL will systematically confirm the order of each Customer by e-mail.
The first box will be shipped the month indicated during the order, generally that of the current month of the subscription, unless it is unavailable on the Site. Then the first box shipped will be that of the me following the subscription. For example a subscription contracted in January will give rise to the delivery of the box of January, unless the box of January is unavailable. The first box will then be that of February.


Fixed-term subscription, with payment in 1 time
The Client may not request the termination of his annual subscription except for the following reason:
– absence of the territory covered by the subscription for a period exceeding 3 months from its notification to BIWA SARL (if the 3 months are between the beginning and the end of the annual subscription). The Customer must inform BIWA SARL of its decision to unsubscribe by means of a registered letter with acknowledgment of receipt addressed to BIWA SARL, 12b impasse des tablettes, 74940 Annecy le Vieux, and including a valid proof.
Any unsubscription to an annual subscription will give rise to reimbursement by BIWA SARL within thirty (30) days of the date of the valid notification of an amount according to the progress of the subscription. This amount is calculated as follows: the price of the subscription paid multiplied by the number of boxes remaining to be shipped by Box evidence divided by the number of subscription months purchased.

Monthly subscription, with monthly charge
Subscribers who subscribe to a monthly subscription may terminate their subscription at any time.
However, any box paid by the Customer will be automatically sent to it, and the subscription will not end until after the last box for which the Customer has been debited. To unsubscribe, the Customer may use the unsubscribe link on his personal space on the Site.
In accordance with the article “Deactivation of the customer account” of these General Terms and Conditions, BIWA SARL may immediately terminate a Customer’s subscription under the terms of this article. BIWA SARL can not then be held responsible for the damage suffered by the Customer.


Les prix des produits sont indiqués in Pounds toutes taxes comprises, hors frais de traitement et d’expédition, sauf mention contraire.

Toutes les commandes passées sur le Site sont payables en Pounds.

Le Site se réserve le droit de modifier les prix à tout moment mais les produits seront facturés sur la base des tarifs en vigueur au moment de l’enregistrement des commandes sous réserve de disponibilité.

Clause de réserve de propriété : les produits demeurent la propriété de BIWA SARL jusqu’au complet encaissement du prix par BIWA SARL.


You can order online on the Site. The placing of an order requires that you have a valid mailbox and receive mailbox in good working order. Otherwise, you will not be able to receive written confirmation of your order. The contractual information is presented in French and will be the subject of a confirmation in the form of an electronic order form containing this contractual information. Registers computerized and stored in our computer systems under reasonable conditions of safety shall be regarded as proof of order and payment made. The archiving of the order form and the invoice is carried out on a reliable and durable support so as to correspond to a faithful and lasting copy in accordance with article 1348 of the Civil Code.

BIWA SARL reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of performance, in the event of non-payment or partial payment of any amount due by The Customer, in case of payment incident, or in case of fraud or attempted fraud relating to the use of the Site, including on the occasion of previous Orders.

Also, in the event of an incorrect entry of the e-mail address concerned, or of non-receipt of the e-mail of confirmation of Order, the responsibility of BIWA SARL can not be engaged. In this case the sale will be considered as final, except in case of cancellation of the Order by BIWA SARL, in particular for unavailability of the products. The Client may nevertheless exercise his right of withdrawal under the conditions stipulated in the article “Satisfied or refunded” of these General Conditions of Sale.

Method of payment and payment

By credit card, directly on the Site in secure payment. The Site entrusts secure payment to independent and specialized service providers. The debit of your card is made at the time of the validation of your order and / or every beginning of month in the case of a subscription.

BIWA SARL reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of performance, in the event of non-payment of any amount due by the Customer or in case of non- Payment incident.

Penalties of an amount equal to the legal interest rate plus five points shall automatically apply to the amounts unpaid at the end of a period of ten days following the presumed payment date or upon notification of the rejection of bank payment For any other means of payment.

The delivery of any new order may be suspended in case of late payment of a previous order.

It is the Client’s responsibility to register and print his payment certificate if he wishes to keep the bank details relating to his transaction.


The Site is subject to a security system designed to protect as efficiently as possible all the data exchanged between the Internet browser of the Client and the servers hosting the Site, in particular the information related to the means of payment. Bank details are transmitted in one go when paying by credit card online. This transmission, like all navigations on the Site, is carried out in a secure way thanks to data encryption using Secure Socket Layer (SSL) technology. At any time you can still check if you are on secure page by observing the address of the page and the status bar displayed at the bottom of the browser window. The address of a page secured by the SSL protocol starts with https and not with http (the letter “s” is added): The status bar displays a yellow padlock.


Terms and conditions of delivery

Products purchased on the Site are delivered worldwide. The shipping costs displayed by default are for European Union and Switzerland.  For all other destinations additional charges payable by the Customer apply. The shipping costs are mentioned during the summary of the order. BIWA SARL reserves the right to modify the delivery charges at any time.

The products will be delivered to the address indicated by the Customer on the site at the time of the placing of his order, according to the mode of delivery chosen on the Site.

The delivery delays indicated on the Site are indicative delays, corresponding to the average processing and delivery delaysobserved. BIWA SARL can not be held responsible for the consequences due to delayed routing. If the parcel is returned to the sender, a second delivery will be at the expense of the Customer. If the parcel is returned again to the sender, it will not be returned to the Customer and the amount corresponding to this order, including any additional delivery costs, will remain with BIWA SARL.

Delivery terms and conditions specific to the monthly box service

BIWA SARL ships each month the boxes to the Customers at the delivery address indicated by it during the ordering process.
In the event of a change of place of delivery, the Customer is obliged to inform BIWA SARL by modifying his address of delivery on his account 2 days before the last day of the month preceding the month of dispatch of the box.

Satisfied or refunded

In accordance with the French law, you have a period of 14 days (date of receipt) to request the exchange or refund of your order to the following address: BIWA SARL – Refund Service  – 12 Bis Impasse des Tablettes – 74940 Annecy le Vieux – France.  To do so, thank you to return the product with in its original packaging. Any open food product will not be refunded.

The return of the products will give rise to an exchange of identical products or a refund equal to the purchase price of the product in the form of a voucher. The refund does not include shipping costs.

The cost of shipping for returned products and, if applicable, customs clearance will remain the responsibility of the CUSTOMER unless the delivered items are not in conformity with the order where there are obvious defects.
If the right of withdrawal is exercised between the date of departure of the products of the warehouses of the Site and that of the delivery of the goods to the customer, the expenses of return will remain at the expense of the customer.

No return made through cash on delivery will be accepted for any reason.

Customer service

For any information or question, the FAQ is available on the Site. For any specific questions, our customer service is at your disposal by e-mail: [email protected]

Disabling of client account

Failure by the Client to comply with the obligations under these Terms and Conditions, any incident of payment of the price of an order, actions contrary to the interests of BIWA SARL, the issuance of false information during the creation of the account, Result in the suspension of access to the Site and the termination of its account and subscription according to the degree of seriousness of the acts in question, without claiming damages or any compensation whatsoever to the company BIWA SARL. BIWA SARL reserves the right to refuse any order from a Customer with whom such a dispute exists, even if the latter uses a new account.

Propriété intellectuelle

La structure générale, ainsi que les logiciels, textes, images animées ou fixes, sons, savoir-faire, dessins, graphismes, les noms de produits, les marques citées, les logos ou tout autre élément composant le Site sont la propriété exclusive de la société BIWA ou de ses filiales ou, si nécessaire, ont fait l’objet d’une licence ou d’une autorisation expresse de leur propriétaire aux fins de leur représentation. Toute reproduction et/ou représentation totale ou partielle du Site Internet par quelque procédé que ce soit, sans l’autorisation expresse, écrite et préalable de leur propriétaire, est interdite, sauf aux fins exclusives d’usage personnel et privé telles que reconnues par la Loi. Il en est de même des bases de données figurant sur le Site Internet, qui sont protégées par les dispositions de la loi du 1er juillet 1998 portant transposition dans le Code de la propriété intellectuelle de la directive européenne du 11 mars 1996 relative à la protection juridique des bases de données et dont la société BIWA est producteur.


The personal data collected on the Website are intended to ensure the successful completion of orders and contracts, the proper management of invoices, improve the quality of the services offered, better meet the user’s expectations, establish trade statistics and / or allow you to benefit from promotional offers. They are intended for the use of BIWA and / or its subsidiaries and may be processed by service providers acting on behalf of BIWA and / or its subsidiaries. This article shall not prevent the transfer of the whole company or the transfer of activities to a third party. Consequently, in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose your personal data. You can exercise these rights by e-mail at: [email protected] or by writing to: BIWA – 6 rue de l’Isère – Bonconseil – 73210 Bellentre – France


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This agreement is subject to French law.
Any dispute resolution can be made to our customer service [email protected] or +33 612 067 437, and in the absence of a friendly settlement, it will be the jurisdiction of a French court.
The company publishing this Site can not be held responsible for the non-performance of the contract concluded in case of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike including postal services and means of transport and / Or communications, flood, fire. In any case, its liability will be limited to the amount of your order.

Customer Validation and Commitment

When you validate your purchase on the order module, you declare to accept its contents and the general conditions of sale of Box evidence which are governed by French law.
These general terms and conditions of sale are governed by French law and may be modified at any time without notice.